Small business isn't just about making the quick dollar and sending your client away with no reason to return, a small business is about building relationships with not only clients but with other small business you work with. In order to keep those relationships healthy you must nurture them and treat every client and small business with respect. If you do business with a vendor, they've most likely obtained your business by having reasonable rates and good service, and it's the reason why you stay with your that vendor. Often times other vendors will call offering the same product or service at a slightly lower cost, and though cutting costs is important, it's not always the right solution. If you were to leave a vendor you've been working with for years, you're going to have to build a new relationship with a new vendor, often times you'll expect the same quality service, but they've got to cut their costs too in order to offer you the lower prices, so you never know what type of service you're going to get.
For example, we here form corporations and form llcs, often times we get calls from clients who are satisfied by us simple answering our phones, because there are many services like ours that tend to give their clients the run around by having them hold for a very long time, or have the caller go though several menus before speaking to an actual person. Simple things like that set your service apart from others.
If you're happy with your current vendors and feel that you pay a fair price for their services, there should be no reason you should seek to change, like the old saying goes, "if it's not broken, don't fix it." Also when you keep a good relationship with your clients because they will often times refer their friends when looking for a service like yours. You can also give incentives to your current clients for bringing you new clients, for example, for every new client they bring they could get 10% off their next order. It doesn't have to be a huge incentive, but you've got to make them feel appreciated. These tips we're providing may not work for everyone, but for the most part, it's what's helped not only us, but those we know. Good luck!